We pick and pack all orders with care however, as each parcel is prepared manually, errors can occasionally occur. We sincerely apologise for the inconvenience caused, please be assured we will do everything we can to have this resolved promptly for you.

Please reach out using the Contact Form as soon as your order is received. We ask that you include the following details so we can assist promptly:

- Order number
- Email address
- Delivery address
- An image of the item(s) received